Site Builder FAQs
General Questions
- Who can use the 10 day free trial?
- How easy is it to get my site setup?
- Do the site builders include website hosting?
- How long does the no-risk trial last?
- Can I cancel service at any time?
- Can I have my own domain name such as www.mycompany.com?
- Do I get e-mail accounts?
- What if I have questions or need help getting my site setup?
- What types of websites ARE NOT PERMITTED by New Heights Marketing?
Site Design
- Can I change my site design at any time?
- Can I customize the colors of my site?
- How do I upload images and my company logo?
- How many pages can I create?
Marketing
- What type of marketing services and information are included in the service?
- Will my site be submitted to the search engines?
- How do I get customers to my site?
- How do I track statistics about traffic on my site?
E-commerce
- Does the e-commerce site include a shopping cart?
- What else is included in each e-commerce site?
- What is a merchant account?
- How do I setup my site to accept credit cards?
- Do I have to have a merchant account and gateway to setup my store?
- How are orders processed on my site?
General Questions
Who can use the 10 day free trial?
Anyone.
How easy is it to get my site setup?
You MUST have some basic knowledge regarding how to use a computer. With
that knowledge, most sites can be set up in a matter of just a few hours. We
recommend getting your core site set up first and up on the Internet. Then
enhance and refine your site based on competitive analysis and feedback from
your site's visitors and/or your customers.
Do the site builders include web site hosting?
Yes, every account includes hosting and unlimited access
to your site design and management console.
How long does the no-risk trial last?
The trial period lasts 10 days. This gives you plenty of
time to explore the service and get your site started.
Can I cancel service at any time?
Yes, after you activate your account it can be cancelled
at any time. There is no long term contract to sign, however, we do require
30 day written notice of your intention to cancel.
Can I have my own domain name such as
www.mycompany.com?
Yes, domain hosting is included with each account. You
can either set up your existing domain or register a new domain for your
site. Domain registration is a separate charge. You can
purchase domains from
www.discountdomainsplus.com.
Do I get e-mail accounts?
Yes, each account includes everything you need to communicate with your customers. This includes email accounts, forwarding, e-mail aliases and autoresponders.
What if I have questions or need help getting
my site setup?
Our Customer service representatives will be glad to help via e-mail with any questions you have regarding your site or doing business on the Internet.
Click
here to go to the on-line support request form. PLEASE NOTE that support is given by e-mail only. No support will be given over the phone.
What types of websites ARE NOT PERMITTED by
New Heights Marketing?
- Adult sites
- Sites that would be considered defamatory in any way
- Sites that sell alcohol and/or tobacco products
Marketing
What type of marketing services and
information are included in the service?
The "Search Engines and Site Marketing" section of the administrative area
of your site provides you
with a library of resources, ideas and know-how for using your site to
generate business. You will find information on how to setup your site as an
effective sales tool, marketing ideas, traffic generating techniques and our
search engine submission module.
Will my site be submitted to the search engines?
You can use the search engine submission tool that is included with the service.
How do I get customers to my site?
The "Search Engines and Site Marketing" section offers all the information you need to get your site properly set up for the search engines. Once that is done you can use the submission feature to have your site submitted to the engines. This is only the first step. The
"Search Engines and Site Marketing" section also includes information about web directories, topic specific locations, link placement, premium search engine positioning, non-internet marketing techniques and more. Getting customers to your site is only the first step. After that you need to make sure that you have a site that is designed to generate interest and sales.
How do I track statistics about traffic on my site?
Each site includes statistic tracking to give you information about visitors and page hits on your site.
For an additional charge you can upgrade to more detailed reports.
Site Design
Can I change my site design at any time?
Yes, you are never locked into the design with which you start. With the click of a button you can change the entire look of your site.
Can I customize the colors of my site?
Yes, our system enables you to customize each and every color in the system. You are not limited to any pre-designed color schemes or combinations. Once you have your site created, use
our color designer to make your own scheme.
How do I upload images and my company logo?
To upload your logo or graphic all you need to do is be logged into your site editor. For images, click the edit page button and then add. Select image and choose the upload option. To upload your logo, choose design and then title. Click the title image and upload your logo.
How many pages can I create?
There is no limit to the number of pages that you can create. Your only limitations are the amount of memory allocated to your site. Most sites that our customers will use will not exceed the
allotted space.
E-commerce
Does your E-commerce site include a shopping cart?
Yes, the E-commerce site includes everything you need to setup an on-line store. Each store includes a product catalog, integrated shopping cart, secure checkout and on-line order
management.
What else is included in each E-commerce site?
In addition to the shopping cart we provide you with a complete E-commerce administrative environment. This includes a customer database, order history, order reports, product import
and full export capabilities.
What is a merchant account?
A merchant account is a special bank account that enables you to accept credit cards.
How do I set up my site to accept credit cards?
The first step is to obtain a merchant account. If you choose, you can use our provider or if you have an existing account you can have that one set up for your store as well. To process transactions on-line you must have an account with an internet credit card processing gateway. The following gateways are supported: Authorize.net,
BeanStream, Echo, EFT Secure, eWay, eProcessingnetwork.com, FastCharge,
HSBC, Innovative Merchant Solutions, InternetSecure, iTransact, LinkPoint, Network Merchants,
PayJunction, PayPal Paymens Pro, Pay Trace, Plug'nPay, PRI Merchants, Processing.net,
Protx-VSP Direct, SecPay, Skipjack, Sterling, USA ePay,Verisign Australia,
Verisign PayFlow Pro, viaKlix, WorldPay, Old Linkpoint.
Do I have to have a merchant account and gateway to set up my store?
No, our stores can be used with a wide variety of payment methods such as PayPal. Or, you can even set up a store to take orders and then bill your customers with a printed invoice from our system. Either way each store is fully equipped to process and collect orders for your products.
How are orders processed on my site?
Most of the system is automated. To get started all you need to do is go to the store manager and enter your products into your store catalog. This will automatically set them up for your shopping cart and make then available for ordering via your site. When orders are made you will be notified via e-mail. Simply log in to your site and click the store manager to view and process orders.