New Heights Marketing Inc.

Site Builder FAQs

How easy is it to get my site setup?
You MUST have some basic knowledge regarding how to use a computer. With that knowledge, most sites can be set up in a matter of just a few hours. We recommend getting your core site set up first and up on the Internet. Then enhance and refine your site based on competitive analysis and feedback from your site's visitors and/or your customers.

Do the site builders include web site hosting?
Yes, every account includes hosting and unlimited access to your site design and management console.

How long does the no-risk trial last?
The trial period lasts 10 days. This gives you plenty of time to explore the service and get your site started.

Can I cancel service at any time?
Yes, after you activate your account it can be cancelled at any time. There is no long term contract to sign, however, we do require 30 day written notice of your intention to cancel.

Can I have my own domain name such as www.mycompany.com?
Yes, domain hosting is included with each account. You can either set up your existing domain or register a new domain for your site. Domain registration is a separate charge. You can purchase domains from www.discountdomainsplus.com.

Do I get e-mail accounts?
Yes, each account includes everything you need to communicate with your customers. This includes email accounts, forwarding, e-mail aliases and autoresponders.

What if I have questions or need help getting my site setup?
Our Customer service representatives will be glad to help via e-mail with any questions you have regarding your site or doing business on the Internet. Click here to go to the on-line support request form. PLEASE NOTE that support is given by e-mail only. No support will be given over the phone.

What types of websites ARE NOT PERMITTED by New Heights Marketing?
- Adult sites
- Sites that would be considered defamatory in any way
- Sites that sell alcohol and/or tobacco products

Marketing

What type of marketing services and information are included in the service?
The "Search Engines and Site Marketing" section of the administrative area of your site provides you with a library of resources, ideas and know-how for using your site to generate business. You will find information on how to setup your site as an effective sales tool, marketing ideas, traffic generating techniques and our search engine submission module.

Will my site be submitted to the search engines?
You can use the search engine submission tool that is included with the service.

How do I get customers to my site?
The "Search Engines and Site Marketing" section offers all the information you need to get your site properly set up for the search engines. Once that is done you can use the submission feature to have your site submitted to the engines. This is only the first step. The "Search Engines and Site Marketing" section also includes information about web directories, topic specific locations, link placement, premium search engine positioning, non-internet marketing techniques and more. Getting customers to your site is only the first step. After that you need to make sure that you have a site that is designed to generate interest and sales.

How do I track statistics about traffic on my site?
Each site includes statistic tracking to give you information about visitors and page hits on your site. For an additional charge you can upgrade to more detailed reports.

Site Design

Can I change my site design at any time?
Yes, you are never locked into the design with which you start. With the click of a button you can change the entire look of your site.

Can I customize the colors of my site?
Yes, our system enables you to customize each and every color in the system. You are not limited to any pre-designed color schemes or combinations. Once you have your site created, use our color designer to make your own scheme.

How do I upload images and my company logo?
To upload your logo or graphic all you need to do is be logged into your site editor. For images, click the edit page button and then add. Select image and choose the upload option. To upload your logo, choose design and then title. Click the title image and upload your logo.

How many pages can I create?
There is no limit to the number of pages that you can create. Your only limitations are the amount of memory allocated to your site. Most sites that our customers will use will not exceed the allotted space.

E-commerce

Does your E-commerce site include a shopping cart?
Yes, the E-commerce site includes everything you need to setup an on-line store. Each store includes a product catalog, integrated shopping cart, secure checkout and on-line order management.

What else is included in each E-commerce site?
In addition to the shopping cart we provide you with a complete E-commerce administrative environment. This includes a customer database, order history, order reports, product import and full export capabilities.

What is a merchant account?
A merchant account is a special bank account that enables you to accept credit cards.

How do I set up my site to accept credit cards?
The first step is to obtain a merchant account. If you choose, you can use our provider or if you have an existing account you can have that one set up for your store as well. To process transactions on-line you must have an account with an internet credit card processing gateway. The following gateways are supported: Authorize.net, BeanStream, Echo, EFT Secure, eWay, eProcessingnetwork.com, FastCharge, HSBC, Innovative Merchant Solutions, InternetSecure, iTransact, LinkPoint, Network Merchants, PayJunction, PayPal Paymens Pro, Pay Trace, Plug'nPay, PRI Merchants, Processing.net, Protx-VSP Direct, SecPay, Skipjack, Sterling, USA ePay,Verisign Australia, Verisign PayFlow Pro, viaKlix, WorldPay, Old Linkpoint.

Do I have to have a merchant account and gateway to set up my store?
No, our stores can be used with a wide variety of payment methods such as PayPal. Or, you can even set up a store to take orders and then bill your customers with a printed invoice from our system. Either way each store is fully equipped to process and collect orders for your products.

How are orders processed on my site?
Most of the system is automated. To get started all you need to do is go to the store manager and enter your products into your store catalog. This will automatically set them up for your shopping cart and make then available for ordering via your site. When orders are made you will be notified via e-mail. Simply log in to your site and click the store manager to view and process orders.

Site Builder FAQs

General Questions

Site Design

Marketing

E-commerce

General Questions

Marketing

Site Design

E-commerce